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How long does it take to receive my phone card pin number?
You can receive your phone card pin number as quickly as few seconds after your credit card payment is approved. However, sometimes, We need to conduct a manual verification as required by credit card companies before the final approval. To confirm your credit card transactions, an email is automatically sent to you with all of your order information, including your customer ID and your invoice number. Failure to receive such an email confirmation would indicate that your credit card payment were not successful. We accept VISA and MasterCard.
What is manual verification?
In order to protect our customers from fraudulent credit card use, we are sometimes requiredto perform a manual verification of the billing information with the credit card company. Manual verifications are used when:
It is the customer\’s first purchase with us.There is some discrepancy in the billing information provided to us.
Unfortunately, this could delay delivery of your instant pin. Typically, it takes about one business day to resolve the issue. We apologize for the inconvenience, but we make every effort to protect you from any credit card misuse. Upon manual verification, all of your future phone card pin will be delivered immediately.
How do I receive my phone card pins?
There are 2 ways you could receive your pin after payment. An email copy of the pin is automatically sent to your email address stored on our file.At any time, you could also login to your account "My Account" and view a list of all the pins you have purchased.
What if I lost my pin?
All of your pins are listed in your personal account. Simply, login My Account to view the list.
How do I purchase an instant phone card?
Click on the "Buy Now" or "Add To Cart" to add the phone card to your shopping card. When you are done with your selection, click on "Checkout" to proceed to payment steps.
How do I register as a new customer?
If this is your first purchase at phonecardvn.com, you will need to setup account with us by clicking on Open Account. You will then be asked to enter your personal information, an email address as your username and a password. You only need to create account once. For next purchase, you only need to log in using your email and the password.
Is my credit card transaction secure?
Credit card transaction will be handled entirely by VERISIGN Payment Service on VERISIGN secure server. This will ensure the highest security. We DO NOT store your credit card number on our server. Please refer to our Security and Privacy Policy for more details.
How do I use my instant phone card?
The instructions are very simple to use. The general steps are: Dial the toll free number or local access number providedEnter your phone card pin numberEnter the destination number
It's just like using a regular phone card, and you can use your instant phone card from any telephone in the home, office, school, etc. (Be careful of special surcharges when calling from campus phones or payphones!)
How long can I keep using my Instant Phone Card?
Unfortunately, these phone cards do not last forever. Many of them have an expiration date (e.g. 60days, 90days, 120days, 180days.) As a result, your phone card is only valid until the expiration date or until all the minutes are used up, whichever comes first. Please read the description to check the expiration date.
What is a monthly (or weekly) service fee?
One way phone card companies lower their calling rates is to increase the call volume. Therefore, a monthly or weekly service fee are flat fees charged monthly (or weekly) in order to encourage you to use up the phone card as soon as possible to avoid constant service fees. Usually, service fees are applied after completion of your first call.
What is 1-minute rounding?
Typically, your phone call time is measured in seconds. However, when your calls are completed, the duration is rounded to the next second minute. This is called 1-minute rounding or 1-minute increment. Even if your call lasts less than 1 minute, your phone card will be charged for 1 minutes. Again, if your calls are very long, the 1-minute rounding has little impact on your pocket book so please select your phone cards wisely.
What are the taxes associated with a phone card?
There are several applicable state and federal taxes associated with phone cards. For example: Federal Excise Taxes, California Communication Service Tax, FCC Tax, Sales Taxes, Carrier Universal Service Tax, Carrier Property Tax, State Gross Receipts Surcharge, Universal Lifeline Surcharge, Local Communication Tax, California High cost Fund Surcharge B, and the surcharge for State 911.
What is the return policy?
Due to the nature of the product(s), once the pin(s) number is sent to your email address, the sale is final. If you have problem regarding phone card quanlity, please first contact the customer service of the phone card provider, which is included in your email order. We can also call the service provider customer service on your behalf. If you have any other questions, please don't hesitate to Contact Us.
How do I change my e-mail address?
If you would like to use a new email address, please send us an e-mail from your existing email address to support@phonecardvn.com. and give us your login name, billing address and inform us the new email address you want to use. Please double check your email address to make sure that there are no errors. We will update your email address within 24 hours.
What is the difference between local access and toll free access?
Local access numbers are the phone numbers in your area in which you can use your phone card. Typically, these numbers carry no long distance charges which make the calling rates for local access numbers cheaper. That is, you can get more minutes from your phone card by using a local access number. However, during heavy usage periods (like holidays), these numbers can be overloaded.
Toll free access numbers are the phone numbers that start with 1-800, 1-888, 1-877, 1-866, etc. By using a toll free number, you are charged a slightly higher rate because your phone call is routed using the least busy line. Therefore, you have slightly fewer minutes but usually have less busy signals from the toll free access number.
If there is no local access number from a particular phone card in my local area, how else could I use the local access numbers from this phone card at other area codes? It is VERY important to check with your local phone company that there are no long distance charges for calls made with these local access numbers. If you could not find any local access numbers in your local area, you can still use local access numbers if you have a cellular/mobile phone with free domestic long distance. Here, you can place the call with your cell phone to a local access number and avoid long distance charges. However, please be aware that you may have to pay for your air time depending on your cellular phone contract.
If you have any questions, suggestions, or comments about this FAQ, please contact us at support@phonecardvn.com. |
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